Frequently Asked Questions
Everything players ask us about the lounge, the coins and the company — collected in one place. Can't find your question? The support chat in the corner and our contact form are always open.
What is a social casino, exactly?
A social casino offers casino-style games — slots, roulette, blackjack — played entirely with virtual currency for entertainment. There is no buying-in, no betting of money and no cash prizes. Aurora Play Lounge follows this model strictly: the thrill is real, the stakes are fictional.
Is it really free? Where's the catch?
It is genuinely free and there is no catch — there is a business model, which we publish openly. Optional subscriptions fund the platform; free players get the complete experience forever. Read the full breakdown on our Business Model page.
Can I win or lose real money?
No, in both directions. You cannot deposit money into games, you cannot win money from games, and you cannot withdraw anything. Aurora Coins have no monetary value and never will. This is the foundation of the entire platform.
What are Aurora Coins and how do I get them?
Aurora Coins are our fictional in-game currency. Every account starts with 1,000, and the balance refills free whenever it runs out. Subscribers receive a larger monthly allowance as a perk — details on the Aurora Coins page.
Do I need an account to play?
You can try games as a guest; a free account saves your coin balance, leaderboard spot and preferences across devices. Registration asks only for a name, an email and a password — never payment details.
Why is the platform 18+ if no money is involved?
Casino themes are adult entertainment, and we believe simulated gambling imagery shouldn't be marketed to minors regardless of legality. The 18+ rule is a values decision as much as a compliance one.
How do subscriptions work and how do I cancel?
Plans renew monthly at a flat CAD price and can be cancelled anytime from account settings — one click, effective immediately for future charges. Coins already credited stay in your balance. There are no cancellation fees or retention hoops.
Are the games fair? How do results work?
Game outcomes are randomised and identical for every player — free or subscribed. Since nothing of value rides on any result, there is no incentive (and no mechanism) to tilt odds. The drama is the product, not the margin.
Which devices and browsers are supported?
Any modern browser on phone, tablet or desktop — Chrome, Safari, Firefox and Edge are all tested. There is nothing to download or install, and games adapt to screens from 320 px phones to wide monitors.
Is the site available in French?
Oui ! The entire lounge — games, policies and support — is available in French. Use the EN/FR switch in the header on any page; your choice is reflected in the address (the French site lives under /fr/).
What data do you collect about me?
The minimum needed to run accounts: your registration details, gameplay statistics and standard technical logs. We never sell personal data. The complete picture, including your rights under Canadian privacy law, is in our Privacy Policy.
How do I delete my account?
From account settings, or by writing to us via the contact form. Deletion is immediate and permanent: profile, coin balance and history are erased, and any active subscription stops renewing.
Who operates Aurora Play Lounge?
Duurzameregionaleontwikkeling Inc., a company based at 100 King St W, Toronto, ON M5X 1A9, Canada. You can see the office location on the map on our contact page and read about the team on About Us.
I think I have a gambling problem. What should I do?
Please visit our Responsible Play page for free, confidential Canadian helplines including ConnexOntario (1-866-531-2600). Although our casino is free and fictional, we take this seriously — reaching out early genuinely helps.
Still Curious?
Our support assistant Nova answers instantly in the chat bubble at the corner of every page, in English and French. For anything that needs a human — partnership questions, press, detailed account help — the contact form reaches the team directly and we reply within 48 hours.
We genuinely enjoy these conversations. Many of the lounge's best improvements started as a player's "quick question".
Write to Us